How do I get started or place an order with RUICARE?

A. There are two options for you to choose from:
1. Send an email to info@ruicare.com and a representative will contact you via e-mail shortly
2. Directly contact RUICARE via telephone 0086-21-6654 3015 or fax 0086-21- 5631 7316

Can I place orders online?

A. To ensure order's accuracy, RUICARE does not offer this option. Because all orders will be manufactured according to your specifications, we like to finalize all orders by e-mail or telephone/fax.

What is normal production time of orders?

A. Normally, three to four weeks are needed depending on the quantity ordered.If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.

How can I get samples promptly?

A. You can contact our representative via email, fax, or phone to specify the samples you need and provide your courier (as UPS, FedEx, DHL,TNT etc) account No. and we'll send samples through your courier by freight collected. For oversea customers, sample value under USD15.00 are normally free of charge. As a courtesy, your express airmail charge and samples charges can be refunded from the 1st order.

What's the Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA ).

A. For the Digital Thermometer, the MOQ is 1000pcs. For other medical items, the MOA is USD3000.00 per order.

Can I print or customize (OEM) the packing of the product?

A. Yes，you can print your logo on the box or product, or make a label with your logo to be stuck on the box, we may charge you some printing fee.
 Please specify your requirement to our representative, according to your order product and quantity, we may charge you some printing fee.

How can I get C&F or CIF price?

A. Normally, our quotation is based on FOB price. Pls inform your destination seaport and estimated quantity, our representative will quote you the C&F or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principle is looking for a reputed shipping company, which offers competitive freight, and can deliver your cargoes promptly.

What's the payment term?

A. 30% deposit by T/T in advance to confirm the order, balance paid before shipment or balance pay by L/C at sight.

How can I trust the quality of the merchandise?

A. RUICARE employs a strong quality-control team who inspects each order before shipment.